+ Where should I park?
We are located just south of 45th street on Burnet Road. There are three parking spots right up front (there is no parking for us in the back). You can also park on Burnet Road in designated areas and anywhere around Ramsey Park just at the end of the block.
+ Why do new clients have to come in for a consultation for color appointments?
Color consultations are for both the stylist and the guest. It allows us to discuss exactly what your hair goals are and make sure we schedule plenty of time to accomplish our goals. It also allows us to make sure everyone is on the same page regarding what you can expect to pay for your visit.
+ What if I need to cancel?
We ask for 24 hours notice to cancel your appointment. We do confirmation calls 48 hours in advance so that gives you plenty of time to reschedule or cancel if necessary. Of course we understand that there are true emergencies and we would never want anyone coming into the salon sick. If you repeatedly do not show up for appointments, it's possible that we will ask you to pre-pay for your visit. Additionally if you are a new client we may ask for a credit card to reserve your appointment depending on the stylist availability.
+ What if I am not 100% happy with my hair?
Our goal is for you to LOVE your hair. If that is not the case we ask that you communicate that with us within 48 hours of your appointment so we can find time to schedule an adjustment.
+ What if I am late?
If you arrive more than 15 minutes late for your appointment we may need to adjust the services that you are scheduled for or potentially even reschedule the entire service. We will absolutely do our best to accommodate but as schedules become increasingly tighter we will let you know if your service will be affected by your arrival time.
+ Do you accept gratuity?
You can absolutely leave your stylist gratuity for fabulous service. If you can leave it in cash that is greatly appreciated, otherwise you can tip on a credit card.
+ How far out should I book my appointment?
For our senior stylist we recommending booking at least 2 weeks out, 3 if you have specific days/times that you need. We can occasionally accommodate faster but this window should be safe. Our new stylist can get you in much faster so please don't hesitate to call us to schedule even same day services and we will do our best to get you in!
Pre-booking is also highly recommended because it allows you to get the exact day/time that you want. Additionally, a haircut will lose shape after 8-10 weeks so it will keep you from forgetting. We do confirmations 48 hours in advance so you can always shift your appointment if necessary.
+ Why am I getting email confirmations now?
We recently added the capability to confirm your appointments via email. Please make sure you click "confirm" when you receive your email. If you would prefer to get a phone call confirmation we would be happy to do that just let us know!